🔄 Refund & Return Policy
Website: pomsandschnauzer.com
🐾 Our Commitment to You
At Poms & Schnauzer, we take pride in providing healthy, happy Pomeranian and Miniature Schnauzer puppies to loving homes. Your trust is extremely important to us, and we are committed to maintaining transparency, fairness, and professionalism in every adoption.
This Refund & Return Policy outlines how we handle deposits, payments, and rare situations where a return or refund may be necessary.
🐶 Live Animal Policy
Due to the nature of our business:
🐕 All puppies are considered live companions, not standard products
❤️ Each adoption is a long-term commitment
⚠ Returns are not accepted except under specific conditions outlined below
We encourage all customers to be fully prepared before making a decision.
💳 Deposits & Reservations
🐾 A deposit is required to reserve a puppy
🔒 Deposits ensure the puppy is held exclusively for you
❗ Deposits are generally non-refundable
🔁 Exceptions may apply in special circumstances at our discretion
This policy helps us protect our puppies and serious adopters.
📦 Full Payments
💲 Full payment must be completed before delivery
🔐 Payments are processed securely through trusted channels
📄 Once payment is made, it confirms your commitment to adoption
🩺 Health-Related Refunds
Your puppy’s health is our top priority:
✅ All puppies are vet-checked before delivery
📋 Health records are provided
🛑 If a Serious Health Issue Occurs:
🩺 You must contact us within 48–72 hours of receiving your puppy
📄 Provide a report from a licensed veterinarian
🔍 We will review the case carefully
💰 Possible Outcomes:
✔ Partial or full refund
✔ Replacement puppy (based on availability)
We handle each case with fairness and compassion.
🚚 Delivery Issues
In the rare event of delivery-related problems:
📩 Contact us immediately
🧾 Provide full details of the issue
🔄 We will work quickly to resolve the situation
Customer satisfaction and puppy safety are always our priority.
🔁 Return Policy
Returns are only considered under exceptional circumstances:
⚠ Verified serious health concerns
📋 Must be supported by veterinary documentation
🐕 Puppy must be returned safely if required
We do not accept returns based on:
❌ Change of mind
❌ Personal preferences
❌ Lifestyle incompatibility
❤️ Customer Responsibility
By adopting from pomsandschnauzer.com, you agree to:
🏡 Provide a loving and safe environment
🍽 Ensure proper nutrition and care
🩺 Schedule regular vet visits
🤝 Commit to your puppy for life
Adoption is a responsibility, not a temporary decision.
🔐 Fraud Prevention
To protect our puppies and customers:
🚫 Fraudulent claims will not be accepted
📋 All refund requests are carefully reviewed
⚖ We reserve the right to deny requests that do not meet our policy
📞 Contact Us
We are always here to help:
📧 Email: support@pomsandschnauzer.com
🌐 Website: pomsandschnauzer.com
🌟 Our Promise
At Poms & Schnauzer, we are dedicated to honesty, transparency, and the well-being of every puppy we place.
We don’t just deliver puppies—we help you welcome a lifelong companion into your home.
Adopt with confidence. Your perfect Pomeranian or Miniature Schnauzer is waiting for you. 🐾❤️
